At Dylan Style, customer satisfaction is important to us. We understand that there may be occasions where you need to return a product. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
We accept returns only under the following conditions:
- You received a damaged, defective, or incorrect item.
- You report the issue within 48 hours of receiving your order.
- The item is unused, in original packaging, and in the same condition as when delivered.
Items that do not qualify for return:
- Products damaged after delivery
- Used or altered items
- Items returned without prior communication
2. How to Initiate a Return
To request a return, please contact us at [email protected] with:
- Your full name
- Order number
- Clear photos of the item and packaging
- Reason for return
We will review your request and provide further instructions within 2–3 business days.
3. Return Process
Once your return is approved:
- We will coordinate pickup or provide return instructions based on your location.
- The product must be securely packaged for return.
4. Refunds
As we operate on a Cash on Delivery basis, refunds are processed as follows:
- No cash refunds are provided due to the nature of our payment method.
5. Exchange Policy
If you received the wrong size or product, and it meets the return criteria, we will offer a replacement at no extra charge.
7. Contact Us
For any return or refund-related inquiries, reach out to:
Email: [email protected]